Help and Support

Links to further documentation and communication channels

Documentation

Support

If your request involves granting administrative permissions or any other sensitive information or workflows, please note, that we require your email to be digitally signed, so we can ensure your identity. If you do not have a personal certificate yet, you will find instructions on how to request and use one here. If Outlook is your mail client of choice, note, that the default SHA1 hashing algorithm is considered insecure by modern cryptographic libraries, and will therefore be rejected by our ticket system (as well as most other email clients). Search for the keywords Hashalgorithmus / hash algorithm in these instructions, to find step by step instructions on how to correct this.